FAQs

Ordering from my store

Can you print custom sizes?

Sure! Message me through the contact page or hello@abeekatie.com with what artwork and sizes you require. Please note additional delivery time may be required, and paper stock may also change depending on the size you need.

Can I change or cancel my order?

As my art prints are made-to-order, once an order is placed I am unable to alter or cancel it.

My notebooks are an exception to this and I will gladly accept cancellations, returns, and refunds on these!

Are your prints framed?

At this time I do not offer framed prints, but its something I'm looking at for the future!

For affordable frames that are still good quality, I found the best places to look are IKEA, HobbyCraft, and WayFair!

Are your products available for wholesale?

I'm delighted to be able to offer wholesale on all my products!

Please drop me a message to view my wholesale brochure.

Contact me >

Shipping, Returns & Exchanges

Shipping Policy

Once your order is placed, you will receive a confirmation email letting you know that it has been received.

Most orders go into production very quickly, and once it has been shipped you will receive an email notification. If you selected a tracked delivery option, your tracking number will be available on the email.

My art prints are made-to-order, so please make sure you love them before purchasing as I can not accept returns or exchanges. (Notebooks are an exception and I will gladly accept cancellations, returns, and refunds on these.)

There is a minimum of 5 business days production time for prints sized A2 and above. This is because they are printed from a third party. Please allow the extra delivery time when considering your purchase.

For international orders custom fees and delays may apply.

Shipping and custom fees are non-refundable in the case of returns.

When will I receive my order?

My orders are shipped with Royal Mail.

There is a minimum of 5 business days production time for prints sized A2 and above. This is because they are printed from a third party. Please allow the extra delivery time when considering your purchase. The below information is only for products A3 and below:

 

UK DELIVERY:

Standard, Untracked: 3-5 working days

Standard, Tracked: 3-5 working days 

Express, Tracked: 1-2 working days

 

INTERNATIONAL DELIVERY:

Standard: 5-8 working days

Tracked: 5-8 working days

*These are estimated times ONLY and can not be guaranteed. I am not liable for delays once your order has been shipped. Once your order has been shipped, delays due to Covid, customs, or any other transit issues are out of my control.

Can I return or exchange my order

My art prints are made-to-order, so please make sure you love them before purchasing as I can not accept returns or exchanges on any art prints.

Our notebooks are an exception to the made-to-order rule, and I will gladly accept cancellations, returns, and refunds on these!

There is a 30-day return policy. To begin a return please can send a message on the contact page or email us me hello@abeekatie.com

Please include your order number and any details you wish to add.

Shipping and custom fees are non-refundable in the case of returns.

My print has arrived damaged!

I'm so sorry! I try my very best to make sure every print is packed safe and sturdy for transit. In the rare case your order has been damaged, please drop m e a message at hello@abeekatie.com and I'll get a new package sent out.

Please include your order number and any details you wish to add. I will also require clear images of the damaged product.

Do you offer international delivery?

Yes! Shipping costs will apply and be added at checkout.

Please note for international orders, custom fees may apply.

Shipping and custom fees are non-refundable in the case of returns.